FAQ
The amount wasn't deducted after scanning?
Check your balance first. If it is enough and an error appeared, try again after a minute — the system blocks a repeat payment to the same driver within 60 seconds.
I was charged twice
That doesn't happen: the system rejects any second payment to the same driver within a minute. If you see two transactions in your history, they are two different trips. Contact us with the transaction number.
The camera doesn't work
Allow camera access for your browser in your device settings. If that fails, enter the code manually — it is written below the QR square on the driver's screen.
The driver doesn't accept my code
Your code refreshes every 30 seconds to protect you. Open the "My code" screen and show it at the moment of scanning, and never send a picture of it to anyone.
How do I top up my balance?
At any authorised top-up point: hand over the amount in cash and show your code, and the balance is added instantly.
Contact us directly
WhatsApp: +90 531 843 90 82 Email: borj.rq@gmail.com